Executive Development Programme in Social Media Customer Insights
-- ViewingNowThe Executive Development Programme in Social Media Customer Insights is a certificate course designed to empower professionals with the essential skills to leverage social media data for customer insights. In today's digital age, businesses increasingly rely on social media to connect with customers, making this course highly relevant and in demand across industries.
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โข Unit 1: Introduction to Social Media Customer Insights
โข Unit 2: Social Listening: Monitoring and Analyzing Online Conversations
โข Unit 3: Social Media Analytics: Metrics, KPIs, and Data-Driven Decisions
โข Unit 4: Customer Segmentation and Persona Development for Social Media
โข Unit 5: Social Media Data Visualization and Reporting
โข Unit 6: Influencer Marketing and Advocacy Programs
โข Unit 7: Customer Experience Management through Social Media
โข Unit 8: Social Media Brand Reputation Management and Crisis Communications
โข Unit 9: Social Media Customer Support and Service Strategies
โข Unit 10: Future Trends in Social Media Customer Insights and Analytics
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