Professional Certificate in Negotiation for Customer Relationship Management

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The Professional Certificate in Negotiation for Customer Relationship Management is a vital course designed to enhance your negotiation skills in the business world. With the increasing demand for professionals who can handle complex customer relationships, this certificate course is essential for career advancement.

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This program equips learners with the necessary skills to manage customer relationships effectively, resolve conflicts, and create win-win situations for both parties. The course covers various topics, including negotiation strategies, communication techniques, and emotional intelligence, which are crucial in building and maintaining customer relationships. By completing this certificate course, learners will demonstrate their commitment to professional development and gain a competitive edge in the job market. The skills acquired in this program are applicable across various industries, making it an excellent investment for anyone looking to advance their career in customer relationship management.

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โ€ข Unit 1: Introduction to Negotiation and Customer Relationship Management

โ€ข Unit 2: Understanding Customer Needs and Expectations

โ€ข Unit 3: Effective Communication and Active Listening Skills

โ€ข Unit 4: Identifying Interests and Positions

โ€ข Unit 5: Generating Options and Building Trust

โ€ข Unit 6: BATNA (Best Alternative To a Negotiated Agreement)

โ€ข Unit 7: Overcoming Objections and Closing Techniques

โ€ข Unit 8: Cultural Awareness and Adaptability in Negotiation

โ€ข Unit 9: Ethical Considerations in Negotiation

โ€ข Unit 10: Negotiation Best Practices and Continuous Improvement

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
PROFESSIONAL CERTIFICATE IN NEGOTIATION FOR CUSTOMER RELATIONSHIP MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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