Professional Certificate in Negotiation for Customer Relationship Management
-- ViewingNowThe Professional Certificate in Negotiation for Customer Relationship Management is a vital course designed to enhance your negotiation skills in the business world. With the increasing demand for professionals who can handle complex customer relationships, this certificate course is essential for career advancement.
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โข Unit 1: Introduction to Negotiation and Customer Relationship Management
โข Unit 2: Understanding Customer Needs and Expectations
โข Unit 3: Effective Communication and Active Listening Skills
โข Unit 4: Identifying Interests and Positions
โข Unit 5: Generating Options and Building Trust
โข Unit 6: BATNA (Best Alternative To a Negotiated Agreement)
โข Unit 7: Overcoming Objections and Closing Techniques
โข Unit 8: Cultural Awareness and Adaptability in Negotiation
โข Unit 9: Ethical Considerations in Negotiation
โข Unit 10: Negotiation Best Practices and Continuous Improvement
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