Professional Certificate in Negotiation for Customer Relationship Management
-- ViewingNowThe Professional Certificate in Negotiation for Customer Relationship Management is a vital course designed to enhance your negotiation skills in the business world. With the increasing demand for professionals who can handle complex customer relationships, this certificate course is essential for career advancement.
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⢠Unit 1: Introduction to Negotiation and Customer Relationship Management
⢠Unit 2: Understanding Customer Needs and Expectations
⢠Unit 3: Effective Communication and Active Listening Skills
⢠Unit 4: Identifying Interests and Positions
⢠Unit 5: Generating Options and Building Trust
⢠Unit 6: BATNA (Best Alternative To a Negotiated Agreement)
⢠Unit 7: Overcoming Objections and Closing Techniques
⢠Unit 8: Cultural Awareness and Adaptability in Negotiation
⢠Unit 9: Ethical Considerations in Negotiation
⢠Unit 10: Negotiation Best Practices and Continuous Improvement
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