Executive Development Programme in SLA & Customer Experience

Name: Executive Development Programme in SLA & Customer Experience
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The Executive Development Programme in SLA & Customer Experience is a certificate course designed to enhance professionals' skills in Service Level Agreements and customer experience management. With the increasing industry focus on customer satisfaction and experience, this programme's importance cannot be overstated.

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AboutThisCourse

This course is designed to equip learners with essential skills to excel in their careers, including understanding customer needs, developing effective SLAs, and measuring customer experience. By completing this programme, learners will be able to demonstrate their expertise in SLA and customer experience management, making them valuable assets to any organization. In today's competitive business landscape, a strong focus on customer experience is crucial for business success. This course provides learners with the knowledge and skills required to lead customer experience initiatives and drive business growth. By investing in this programme, professionals can stay ahead of the curve and position themselves as leaders in their field.

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CourseDetails

• Understanding Service Level Agreements (SLA): Key Components and Best Practices
• Customer Experience (CX) Management: Defining and Measuring Success
• Implementing Effective SLAs: Aligning with Business Objectives and Customer Needs
• Improving Customer Satisfaction through SLAs: Balancing Efficiency and Quality
• Monitoring and Reporting SLA Performance: Using Data to Drive Continuous Improvement
• Multi-Channel Customer Experience: Delivering Consistent and Seamless Service
• Building a Customer-Centric Culture: Integrating SLAs and CX Strategies
• Handling SLA Breaches and Escalations: Minimizing Impact and Maximizing Recovery
• Using Technology to Enhance SLAs and CX: AI, Automation, and Analytics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SLA & CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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