Executive Development Programme in SLA & Customer Experience
-- ViewingNowThe Executive Development Programme in SLA & Customer Experience is a certificate course designed to enhance professionals' skills in Service Level Agreements and customer experience management. With the increasing industry focus on customer satisfaction and experience, this programme's importance cannot be overstated.
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โข Understanding Service Level Agreements (SLA): Key Components and Best Practices
โข Customer Experience (CX) Management: Defining and Measuring Success
โข Implementing Effective SLAs: Aligning with Business Objectives and Customer Needs
โข Improving Customer Satisfaction through SLAs: Balancing Efficiency and Quality
โข Monitoring and Reporting SLA Performance: Using Data to Drive Continuous Improvement
โข Multi-Channel Customer Experience: Delivering Consistent and Seamless Service
โข Building a Customer-Centric Culture: Integrating SLAs and CX Strategies
โข Handling SLA Breaches and Escalations: Minimizing Impact and Maximizing Recovery
โข Using Technology to Enhance SLAs and CX: AI, Automation, and Analytics
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