Certificate in Humanitarian Psychology: Active Listening Skills
-- ViewingNowThe Certificate in Humanitarian Psychology: Active Listening Skills course empowers learners with essential skills for effective communication and empathy in high-demand humanitarian settings. This certificate course highlights the importance of active listening in understanding the needs and experiences of individuals affected by crises, conflicts, and displacement.
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โข Introduction to Humanitarian Psychology: Understanding the field, its importance, and the role of active listening skills in humanitarian work.
โข Foundations of Active Listening: Basics of active listening, including attention, body language, and verbal cues.
โข Empathy and Active Listening: Exploring the relationship between empathy and active listening, and how to enhance empathic responses.
โข Reflective Listening Techniques: Paraphrasing, summarizing, and reflecting feelings to build rapport and encourage open communication.
โข Barriers to Active Listening: Identifying common obstacles and how to overcome them, such as assumptions, distractions, and biases.
โข Cultural Sensitivity in Active Listening: Adapting active listening skills to different cultural backgrounds and perspectives.
โข Active Listening in Conflict Resolution: Applying active listening to manage and resolve conflicts in humanitarian settings.
โข Ethics and Active Listening: Understanding the ethical considerations in active listening, such as confidentiality and informed consent.
โข Practicing Active Listening Skills: Exercises and role-plays to develop and refine active listening skills in real-life situations.
โข Assessment and Evaluation of Active Listening Skills: Techniques to measure the effectiveness of active listening and continuous improvement strategies.
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