Global Certificate in Social Listening for Organizational Health
-- ViewingNowThe Global Certificate in Social Listening for Organizational Health is a comprehensive course that equips learners with the essential skills to monitor and analyze social media conversations for organizational success. This course emphasizes the importance of social listening in understanding customer needs, tracking brand reputation, and driving business strategy.
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โข Unit 1: Introduction to Social Listening
โข Unit 2: Social Media Monitoring Tools and Techniques
โข Unit 3: Analyzing Social Data for Organizational Insights
โข Unit 4: Brand Reputation Management through Social Listening
โข Unit 5: Social Listening for Competitive Analysis
โข Unit 6: Customer Experience Management with Social Listening
โข Unit 7: Social Listening for Product Development and Innovation
โข Unit 8: Crisis Management and Social Listening
โข Unit 9: Ethics and Legal Considerations in Social Listening
โข Unit 10: Building a Social Listening Strategy for Organizational Health
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