Global Certificate in Social Listening for Organizational Health
-- ViewingNowThe Global Certificate in Social Listening for Organizational Health is a comprehensive course that equips learners with the essential skills to monitor and analyze social media conversations for organizational success. This course emphasizes the importance of social listening in understanding customer needs, tracking brand reputation, and driving business strategy.
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⢠Unit 1: Introduction to Social Listening
⢠Unit 2: Social Media Monitoring Tools and Techniques
⢠Unit 3: Analyzing Social Data for Organizational Insights
⢠Unit 4: Brand Reputation Management through Social Listening
⢠Unit 5: Social Listening for Competitive Analysis
⢠Unit 6: Customer Experience Management with Social Listening
⢠Unit 7: Social Listening for Product Development and Innovation
⢠Unit 8: Crisis Management and Social Listening
⢠Unit 9: Ethics and Legal Considerations in Social Listening
⢠Unit 10: Building a Social Listening Strategy for Organizational Health
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