Executive Development Programme Segmentation & Customer Journey Mapping

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The Executive Development Programme in Segmentation & Customer Journey Mapping is a certificate course designed to provide learners with essential skills for career advancement in today's customer-centric business environment. This programme focuses on teaching participants how to segment their customers effectively and map their journeys, leading to improved customer satisfaction, loyalty, and business growth.

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In an era where data-driven decision-making is critical, this course is in high demand across industries, as organizations strive to understand their customers better and deliver personalized experiences. By completing this programme, learners will gain a competitive edge, equipped with the skills to analyze customer data, identify customer needs, and optimize the customer journey to drive business success. By providing hands-on experience and practical tools, this course enables learners to apply their knowledge to real-world scenarios, ensuring that they are well-prepared to lead customer experience initiatives in their organizations and advance their careers.

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โ€ข Customer Segmentation
โ€ข Understanding Customer Needs and Behaviors
โ€ข Targeting and Positioning Strategies
โ€ข Customer Journey Mapping
โ€ข Touchpoints and Interactions
โ€ข Analyzing Customer Data
โ€ข Personalization and Customization
โ€ข Metrics and KPIs for Customer Journey Mapping
โ€ข Implementing and Optimizing Customer Journey Mapping

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME SEGMENTATION & CUSTOMER JOURNEY MAPPING
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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