Executive Development Programme Segmentation & Customer Journey Mapping
-- ViewingNowThe Executive Development Programme in Segmentation & Customer Journey Mapping is a certificate course designed to provide learners with essential skills for career advancement in today's customer-centric business environment. This programme focuses on teaching participants how to segment their customers effectively and map their journeys, leading to improved customer satisfaction, loyalty, and business growth.
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โข Customer Segmentation
โข Understanding Customer Needs and Behaviors
โข Targeting and Positioning Strategies
โข Customer Journey Mapping
โข Touchpoints and Interactions
โข Analyzing Customer Data
โข Personalization and Customization
โข Metrics and KPIs for Customer Journey Mapping
โข Implementing and Optimizing Customer Journey Mapping
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