Professional Certificate in Negotiation for Customer Relationship Excellence

Name: Professional Certificate in Negotiation for Customer Relationship Excellence
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The Professional Certificate in Negotiation for Customer Relationship Excellence is a comprehensive course designed to enhance your negotiation skills and customer relationship management. This certificate program emphasizes the importance of effective communication, conflict resolution, and relationship-building in today's dynamic business environment.

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AboutThisCourse

In an era where customer satisfaction is critical for business success, mastering the art of negotiation can significantly improve customer relationships and positively impact your organization's bottom line. This program is in high demand across various industries, where professionals with strong negotiation and customer relationship management skills are highly valued. Enrolling in this course will equip you with essential skills for career advancement, such as strategic thinking, active listening, persuasive communication, and emotional intelligence. You will learn to approach negotiations with confidence, build trust with customers, and manage conflicts effectively. By completing this program, you will stand out as a skilled negotiator and relationship builder, opening up new opportunities for career growth and success.

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CourseDetails

• Understanding Negotiation: Basics and Importance
• Preparing for Negotiations: Research and Strategy
• Building Rapport: Active Listening and Empathy in Negotiations
• Analyzing Customer Needs and Wants: Questioning and Positioning Techniques
• Overcoming Objections: Effective Responses and Alternatives
• Creating Value: Collaborative Problem-Solving and Win-Win Scenarios
• Closing the Deal: Persuasion and Assertiveness
• Maintaining Relationships: Follow-Up and Aftercare Strategies
• Ethics in Negotiation: Professional Standards and Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN NEGOTIATION FOR CUSTOMER RELATIONSHIP EXCELLENCE

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London School of International Business (LSIB)

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05 May 2025

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