Professional Certificate in Negotiation for Customer Relationship Excellence
-- ViewingNowThe Professional Certificate in Negotiation for Customer Relationship Excellence is a comprehensive course designed to enhance your negotiation skills and customer relationship management. This certificate program emphasizes the importance of effective communication, conflict resolution, and relationship-building in today's dynamic business environment.
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โข Understanding Negotiation: Basics and Importance
โข Preparing for Negotiations: Research and Strategy
โข Building Rapport: Active Listening and Empathy in Negotiations
โข Analyzing Customer Needs and Wants: Questioning and Positioning Techniques
โข Overcoming Objections: Effective Responses and Alternatives
โข Creating Value: Collaborative Problem-Solving and Win-Win Scenarios
โข Closing the Deal: Persuasion and Assertiveness
โข Maintaining Relationships: Follow-Up and Aftercare Strategies
โข Ethics in Negotiation: Professional Standards and Best Practices
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