Global Certificate in Business Admin: Customer-Centricity

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The Global Certificate in Business Admin: Customer-Centricity is a comprehensive course designed to emphasize the importance of customer-centric strategies in today's business landscape. This certificate course addresses the growing industry demand for professionals who can put customers at the heart of business decisions, leading to increased loyalty, revenue, and long-term success.

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AboutThisCourse

By enrolling in this course, learners will develop essential skills in customer experience management, data-driven decision making, and customer-centric innovation. They will gain hands-on experience in customer journey mapping, design thinking, and customer feedback analysis. These skills are highly valued in various industries, including technology, finance, healthcare, and retail. Upon completion, learners will be equipped with the knowledge and tools necessary to drive customer-centric transformation within their organizations, leading to career advancement opportunities and increased earning potential. This course is an excellent investment for professionals seeking to enhance their skillset and stay competitive in the ever-evolving business world.

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CourseDetails

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Understanding Customer-Centricity in Business Administration
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Customer Segmentation and Targeting Strategies
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Customer Relationship Management (CRM) Systems and Best Practices
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Designing and Implementing Customer Journey Maps
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Customer Experience (CX) Metrics and Analytics
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VoC (Voice of the Customer) Programs and Methodologies
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Creating Customer Personas and User Stories
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Customer Feedback Management and Loop Closure
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Developing a Customer-Centric Organizational Culture

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN BUSINESS ADMIN: CUSTOMER-CENTRICITY
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London School of International Business (LSIB)
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05 May 2025
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