Global Certificate in Business Admin: Customer-Centricity
-- ViewingNowThe Global Certificate in Business Admin: Customer-Centricity is a comprehensive course designed to emphasize the importance of customer-centric strategies in today's business landscape. This certificate course addresses the growing industry demand for professionals who can put customers at the heart of business decisions, leading to increased loyalty, revenue, and long-term success.
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Understanding Customer-Centricity in Business Administration
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Customer Segmentation and Targeting Strategies
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Customer Relationship Management (CRM) Systems and Best Practices
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Designing and Implementing Customer Journey Maps
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Customer Experience (CX) Metrics and Analytics
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VoC (Voice of the Customer) Programs and Methodologies
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Creating Customer Personas and User Stories
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Customer Feedback Management and Loop Closure
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Developing a Customer-Centric Organizational Culture
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