Global Certificate in Business Admin: Customer-Centricity

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The Global Certificate in Business Admin: Customer-Centricity is a comprehensive course designed to emphasize the importance of customer-centric strategies in today's business landscape. This certificate course addresses the growing industry demand for professionals who can put customers at the heart of business decisions, leading to increased loyalty, revenue, and long-term success.

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About this course

By enrolling in this course, learners will develop essential skills in customer experience management, data-driven decision making, and customer-centric innovation. They will gain hands-on experience in customer journey mapping, design thinking, and customer feedback analysis. These skills are highly valued in various industries, including technology, finance, healthcare, and retail. Upon completion, learners will be equipped with the knowledge and tools necessary to drive customer-centric transformation within their organizations, leading to career advancement opportunities and increased earning potential. This course is an excellent investment for professionals seeking to enhance their skillset and stay competitive in the ever-evolving business world.

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Course Details


Understanding Customer-Centricity in Business Administration

Customer Segmentation and Targeting Strategies

Customer Relationship Management (CRM) Systems and Best Practices

Designing and Implementing Customer Journey Maps

Customer Experience (CX) Metrics and Analytics

VoC (Voice of the Customer) Programs and Methodologies

Creating Customer Personas and User Stories

Customer Feedback Management and Loop Closure

Developing a Customer-Centric Organizational Culture

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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GLOBAL CERTIFICATE IN BUSINESS ADMIN: CUSTOMER-CENTRICITY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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