Global Certificate in Next-Generation IT Service Management
-- ViewingNowThe Global Certificate in Next-Generation IT Service Management course is a comprehensive program designed to empower IT professionals with cutting-edge skills in service management. This course is vital in today's digital age, where businesses increasingly rely on technology for operations and customer engagement.
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โข Unit 1: Introduction to Next-Generation IT Service Management โข Unit 2: ITIL 4 Foundation and the Service Value System โข Unit 3: Digital Transformation and IT Service Management โข Unit 4: Agile and Lean Methods in IT Service Management โข Unit 5: Artificial Intelligence and Machine Learning in IT Service Management โข Unit 6: Cloud Computing and IT Service Management โข Unit 7: DevOps and Continuous Delivery in IT Service Management โข Unit 8: IT Service Management in a Multi-Cloud Environment โข Unit 9: Security and Risk Management in IT Service Management โข Unit 10: IT Service Management Leadership and Strategic Planning
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