Professional Certificate in Strategic Service Models
-- ViewingNowThe Professional Certificate in Strategic Service Models is a comprehensive course designed to empower learners with essential skills for career advancement in the service industry. This program focuses on teaching strategic service blueprinting, a critical aspect of designing and managing exceptional service experiences.
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โข Service Strategy: Understanding the principles and frameworks of service strategy, including value proposition design and service blueprinting.
โข Customer Experience Management: Learning how to design and manage customer experiences, including customer journey mapping and touchpoint analysis.
โข Service Innovation: Exploring methods and tools for service innovation, including service design thinking, prototyping, and piloting.
โข Service Operations: Understanding the operational aspects of service delivery, including process design, capacity management, and quality control.
โข Service Analytics: Learning how to use data and analytics to measure and improve service performance, including customer satisfaction, loyalty, and profitability.
โข Service Leadership: Developing leadership and management skills for service organizations, including team building, motivation, and communication.
โข Service Marketing and Sales: Exploring marketing and sales strategies for service businesses, including positioning, pricing, and promotion.
โข Service Technology: Understanding the role of technology in service delivery, including automation, digitalization, and AI.
โข Service Ethics and Sustainability: Exploring the ethical and sustainability issues in service delivery, including social responsibility, environmental impact, and data privacy.
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