Professional Certificate in Strategic Service Models
-- viewing nowThe Professional Certificate in Strategic Service Models is a comprehensive course designed to empower learners with essential skills for career advancement in the service industry. This program focuses on teaching strategic service blueprinting, a critical aspect of designing and managing exceptional service experiences.
3,138+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Strategy: Understanding the principles and frameworks of service strategy, including value proposition design and service blueprinting.
• Customer Experience Management: Learning how to design and manage customer experiences, including customer journey mapping and touchpoint analysis.
• Service Innovation: Exploring methods and tools for service innovation, including service design thinking, prototyping, and piloting.
• Service Operations: Understanding the operational aspects of service delivery, including process design, capacity management, and quality control.
• Service Analytics: Learning how to use data and analytics to measure and improve service performance, including customer satisfaction, loyalty, and profitability.
• Service Leadership: Developing leadership and management skills for service organizations, including team building, motivation, and communication.
• Service Marketing and Sales: Exploring marketing and sales strategies for service businesses, including positioning, pricing, and promotion.
• Service Technology: Understanding the role of technology in service delivery, including automation, digitalization, and AI.
• Service Ethics and Sustainability: Exploring the ethical and sustainability issues in service delivery, including social responsibility, environmental impact, and data privacy.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate