Masterclass Certificate in IT Service Value Creation

• IT Service Strategy & Value Creation: This unit will cover the development of IT service strategies that align with business objectives and drive value creation. It will include topics such as service portfolio management, demand management, and financial management. • IT Service Design & Transition: This unit will focus on the design and transition of IT services, ensuring they meet agreed-upon requirements and are delivered efficiently. It will cover topics such as service level management, capacity management, availability management, and IT service continuity management. • IT Service Delivery & Operations: This unit will cover the day-to-day delivery and operation of IT services, ensuring they meet agreed-upon service levels and are delivered efficiently. It will cover topics such as incident management, problem management, and change management. • IT Service Improvement & Innovation: This unit will focus on continuous service improvement and innovation, ensuring IT services remain relevant, efficient, and effective. It will cover topics such as service measurement, service reporting, and service improvement planning. • IT Service Governance & Management: This unit will cover the governance and management of IT services, ensuring they align with business objectives and are delivered efficiently. It will cover topics such as IT governance frameworks, IT service management processes, and IT service management tools. • IT Project Management: This unit will cover the project management of IT initiatives, ensuring they are delivered on time, within budget, and to the required quality standards. It will cover topics such as project planning, project execution, and project closure. • IT Security Management: This unit will focus on the management of IT security risks, ensuring the confidentiality, integrity, and availability of IT services. It will cover topics such as risk assessment, risk mitigation, and security incident management. • IT Service Desk Management: This unit will cover the management of IT service desks, ensuring they provide effective and efficient support to end-users. It will cover topics such as service desk organization, service desk processes, and service desk tools. • IT Service Level Management: This unit will focus on the management of IT service levels, ensuring IT services meet agreed-upon requirements and are delivered efficiently. It will cover topics such as service level agreements, service level reporting, and service level improvement planning.