Advanced Certificate in Travel Agency Service Excellence
-- ViewingNowThe Advanced Certificate in Travel Agency Service Excellence is a comprehensive course designed to enhance the skills of travel professionals. This program focuses on delivering a high level of service excellence, an essential aspect of the travel industry.
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โข Advanced Travel Agency Operations: This unit covers the advanced operations of a travel agency, including revenue management, customer relationship management, and technology integration.
โข International Travel Laws and Regulations: This unit focuses on the international laws and regulations that govern the travel industry, including airfare regulations, visa requirements, and international customer service standards.
โข Sales and Marketing for Travel Agencies: This unit covers the sales and marketing strategies that are specific to travel agencies, including online marketing, social media, and customer loyalty programs.
โข Destination Management and Tour Planning: This unit covers the principles of destination management and tour planning, including site inspections, itinerary planning, and supplier negotiations.
โข Group Travel Management: This unit focuses on the management of group travel, including incentive travel, corporate travel, and sports travel.
โข Customer Service Excellence in Travel: This unit covers the best practices for providing excellent customer service in the travel industry, including communication skills, problem-solving, and conflict resolution.
โข Travel Agency Financial Management: This unit covers the financial management of a travel agency, including budgeting, financial reporting, and cost control.
โข Travel Technology and Automation: This unit focuses on the latest technology and automation tools used in the travel industry, including reservation systems, mid-office systems, and travel apps.