Advanced Certificate in Travel Agency Service Excellence
-- viendo ahoraThe Advanced Certificate in Travel Agency Service Excellence is a comprehensive course designed to enhance the skills of travel professionals. This program focuses on delivering a high level of service excellence, an essential aspect of the travel industry.
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GBP £ 140
GBP £ 202
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Detalles del Curso
• Advanced Travel Agency Operations: This unit covers the advanced operations of a travel agency, including revenue management, customer relationship management, and technology integration.
• International Travel Laws and Regulations: This unit focuses on the international laws and regulations that govern the travel industry, including airfare regulations, visa requirements, and international customer service standards.
• Sales and Marketing for Travel Agencies: This unit covers the sales and marketing strategies that are specific to travel agencies, including online marketing, social media, and customer loyalty programs.
• Destination Management and Tour Planning: This unit covers the principles of destination management and tour planning, including site inspections, itinerary planning, and supplier negotiations.
• Group Travel Management: This unit focuses on the management of group travel, including incentive travel, corporate travel, and sports travel.
• Customer Service Excellence in Travel: This unit covers the best practices for providing excellent customer service in the travel industry, including communication skills, problem-solving, and conflict resolution.
• Travel Agency Financial Management: This unit covers the financial management of a travel agency, including budgeting, financial reporting, and cost control.
• Travel Technology and Automation: This unit focuses on the latest technology and automation tools used in the travel industry, including reservation systems, mid-office systems, and travel apps.