Executive Development Programme in Retail Customer Service Excellence

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The Executive Development Programme in Retail Customer Service Excellence is a certificate course designed to enhance the skills of professionals in the retail industry. This program emphasizes the importance of providing exceptional customer service, a critical factor in achieving business growth and success.

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In today's competitive market, there is a high demand for retail professionals who can deliver outstanding customer experiences. This course equips learners with the necessary skills to meet and exceed customer expectations, thereby driving customer loyalty and business profitability. Through this program, learners will gain insights into the latest trends and best practices in retail customer service. They will learn how to handle customer complaints effectively, manage customer expectations, and use customer feedback to improve service delivery. Moreover, they will develop strong communication and interpersonal skills, essential for building lasting relationships with customers. By completing this course, learners will be better prepared to take on leadership roles in the retail industry. They will have a solid understanding of the critical role customer service plays in business success and will be able to implement strategies that drive customer satisfaction and loyalty.

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โ€ข Retail Customer Service Fundamentals
โ€ข Understanding Customer Needs and Expectations
โ€ข Delivering Exceptional Customer Experiences
โ€ข Effective Communication and Interpersonal Skills
โ€ข Handling Customer Complaints and Difficult Situations
โ€ข Leveraging Technology for Customer Service Excellence
โ€ข Building Customer Loyalty and Advocacy
โ€ข Measuring and Monitoring Customer Service Performance
โ€ข Developing a Customer-Centric Culture in Retail Organizations

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EXECUTIVE DEVELOPMENT PROGRAMME IN RETAIL CUSTOMER SERVICE EXCELLENCE
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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