Executive Development Programme in Retail Customer Service Excellence
-- ViewingNowThe Executive Development Programme in Retail Customer Service Excellence is a certificate course designed to enhance the skills of professionals in the retail industry. This program emphasizes the importance of providing exceptional customer service, a critical factor in achieving business growth and success.
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โข Retail Customer Service Fundamentals
โข Understanding Customer Needs and Expectations
โข Delivering Exceptional Customer Experiences
โข Effective Communication and Interpersonal Skills
โข Handling Customer Complaints and Difficult Situations
โข Leveraging Technology for Customer Service Excellence
โข Building Customer Loyalty and Advocacy
โข Measuring and Monitoring Customer Service Performance
โข Developing a Customer-Centric Culture in Retail Organizations
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