Executive Development Programme in AI & Customer Service
-- ViewingNowThe Executive Development Programme in AI & Customer Service certificate course is a comprehensive program designed to meet the growing industry demand for AI and customer service expertise. This course emphasizes the importance of AI in transforming customer service and improving business performance.
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โข Introduction to Artificial Intelligence (AI): Understanding AI basics, history, and current trends. Exploring AI subfields, including machine learning and natural language processing.
โข Data Science for AI: Data acquisition, preprocessing, and visualization. Data analysis techniques, including statistical analysis and predictive modeling.
โข Machine Learning (ML): ML principles, algorithms, and applications. Supervised, unsupervised, and reinforcement learning. Model evaluation and selection.
โข Natural Language Processing (NLP): NLP fundamentals, including text preprocessing, tokenization, and stemming. NLP applications in customer service, such as sentiment analysis and chatbots.
โข AI in Customer Service: AI applications in customer service, such as chatbots, virtual assistants, and automated call centers. Improving customer experience, reducing response time, and reducing costs.
โข AI Ethics and Regulations: Ethical considerations, including bias, fairness, transparency, and privacy in AI. Understanding AI regulations and compliance.
โข AI Strategy and Implementation: Developing an AI strategy, including identifying use cases, building a business case, and selecting AI technologies. Implementing AI solutions, including integration, testing, and deployment.
โข AI Leadership and Change Management: Leading AI projects, including team management and communication. Managing change, including stakeholder engagement, resistance management, and benefits realization.
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