Executive Development Programme in AI & Customer Service

Name: Executive Development Programme in AI & Customer Service
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The Executive Development Programme in AI & Customer Service certificate course is a comprehensive program designed to meet the growing industry demand for AI and customer service expertise. This course emphasizes the importance of AI in transforming customer service and improving business performance.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills necessary for career advancement in the customer service industry. The course curriculum covers a range of topics including AI technologies, customer service strategies, data analysis, and ethical considerations in AI. Through hands-on projects and real-world case studies, learners will develop a deep understanding of AI applications in customer service and enhance their problem-solving skills. Equipped with these skills, learners will be well-positioned to drive innovation and lead customer service teams in today's rapidly changing business landscape.

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CourseDetails

• Introduction to Artificial Intelligence (AI): Understanding AI basics, history, and current trends. Exploring AI subfields, including machine learning and natural language processing.

• Data Science for AI: Data acquisition, preprocessing, and visualization. Data analysis techniques, including statistical analysis and predictive modeling.

• Machine Learning (ML): ML principles, algorithms, and applications. Supervised, unsupervised, and reinforcement learning. Model evaluation and selection.

• Natural Language Processing (NLP): NLP fundamentals, including text preprocessing, tokenization, and stemming. NLP applications in customer service, such as sentiment analysis and chatbots.

• AI in Customer Service: AI applications in customer service, such as chatbots, virtual assistants, and automated call centers. Improving customer experience, reducing response time, and reducing costs.

• AI Ethics and Regulations: Ethical considerations, including bias, fairness, transparency, and privacy in AI. Understanding AI regulations and compliance.

• AI Strategy and Implementation: Developing an AI strategy, including identifying use cases, building a business case, and selecting AI technologies. Implementing AI solutions, including integration, testing, and deployment.

• AI Leadership and Change Management: Leading AI projects, including team management and communication. Managing change, including stakeholder engagement, resistance management, and benefits realization.

CareerPath

The Executive Development Programme in AI & Customer Service is an exciting opportunity for professionals to upskill and adapt to the ever-evolving world of artificial intelligence. With a focus on customer service, this programme is designed to create future leaders who can leverage AI to improve customer experiences, streamline processes, and boost business growth. In this dynamic field, there are several roles that are garnering significant attention in the UK job market. Here's a glimpse at some of these roles and their respective responsibilities: 1. **AI & Customer Service Manager**: Oversee AI-driven customer service operations, develop strategies, and ensure seamless integration of AI technologies in the customer service ecosystem. 2. **AI Engineer (Customer Service)**: Design, develop, and maintain AI models and tools tailored for customer service applications, enhancing user experiences and driving efficiency. 3. **AI Ethics & Compliance Officer**: Establish and enforce ethical guidelines for AI technologies, ensuring compliance with industry regulations and mitigating potential risks. 4. **Data Scientist (Customer Service)**: Analyse and interpret complex customer service data, providing actionable insights for informed decision-making and strategy development. 5. **Customer Service Agent (AI-trained)**: Leverage AI-driven tools and techniques to handle customer queries, provide efficient solutions, and maintain high customer satisfaction levels. As the demand for AI skills continues to soar, professionals with experience in AI & Customer Service can expect competitive salary ranges, making this an attractive career path for those looking to excel in the tech-driven world.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN AI & CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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