Executive Development Programme in Service Management and Strategic Thinking
-- ViewingNowThe Executive Development Programme in Service Management and Strategic Thinking is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service management and strategic thinking in today's business landscape, where customer experience is a key differentiator.
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โข Service Strategy: Understanding the importance of service management and strategic thinking in business success.
โข Customer Experience Management: Focusing on creating positive customer experiences through effective service management.
โข Service Design and Implementation: Designing and implementing services that meet customer needs and align with business goals.
โข Service Operations and Improvement: Managing and improving service operations to ensure efficiency, effectiveness, and quality.
โข Service Metrics and Analytics: Using data and analytics to measure and improve service performance.
โข Service Innovation and Transformation: Innovating and transforming services to stay competitive and meet changing customer needs.
โข Leadership and Change Management: Developing leadership and change management skills to drive service excellence and cultural transformation.
โข Strategic Thinking and Decision Making: Enhancing strategic thinking and decision-making abilities to drive service management success.
โข Service Marketing and Sales: Marketing and selling services effectively to attract and retain customers.
โข Service Finance and Business Planning: Understanding the financial and business planning aspects of service management.
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