Executive Development Programme Future-Proofing Hospitality with D&I
-- ViewingNowThe Executive Development Programme, Future-Proofing Hospitality with D&I, is a certificate course designed to address the growing importance of Diversity and Inclusion (D&I) in the hospitality industry. This programme highlights the significance of D&I in driving innovation, improving business performance, and enhancing customer experiences.
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โข Inclusive Leadership: Developing self-awareness, understanding unconscious bias, and promoting diversity and inclusion in decision-making processes.
โข The Future of Work: Exploring the impact of technology, automation, and the gig economy on the hospitality industry and how to adapt to these changes.
โข Diversity & Inclusion (D&I) Strategy: Designing and implementing a comprehensive D&I strategy, including setting goals, measuring progress, and creating accountability.
โข Cultural Intelligence (CQ): Understanding the importance of cultural intelligence in a global hospitality industry and developing strategies to enhance CQ.
โข Accessibility in Hospitality: Addressing accessibility issues in hospitality services and facilities, ensuring compliance with regulations, and creating a welcoming environment for all guests.
โข Generational Diversity: Understanding the characteristics and preferences of different generations and how to cater to their needs in a hospitality setting.
โข LGBTQ+ Hospitality: Creating an inclusive environment for LGBTQ+ guests and employees, including training on appropriate language and etiquette.
โข Neurodiversity in the Workplace: Recognizing and supporting neurodiverse employees, including those with autism, ADHD, or dyslexia, to promote a more inclusive and productive workplace.
โข Intersectionality in Hospitality: Understanding the intersections of different identities and how they impact individuals' experiences in the hospitality industry.
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