Executive Development Programme in Customer Insight Strategy

Name: Executive Development Programme in Customer Insight Strategy
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The Executive Development Programme in Customer Insight Strategy is a certificate course designed to empower professionals with the skills to drive customer-centric strategies. In today's experience-driven economy, understanding customer needs and behaviors is vital for business growth and sustainability.

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AboutThisCourse

This course bridges the gap between customer understanding and strategic decision-making. It offers valuable insights into the latest methodologies, tools, and technologies for collecting, analyzing, and applying customer data. By equipping learners with essential skills in customer insight strategy, this programme enhances their ability to make informed, customer-focused decisions that fuel business success. With the increasing demand for data-driven professionals, this course is a stepping stone for career advancement. It provides a platform for networking with industry leaders and peers, encouraging knowledge exchange and collaboration. Graduates of this programme will be well-positioned to drive customer-centric innovation and growth in their organizations, making them invaluable assets in the evolving business landscape.

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CourseDetails

• Customer Insight Fundamentals: Understanding the customer, market research, data analysis, and segmentation.

• Customer Experience (CX) Management: Designing and managing customer journeys, touchpoints, and feedback loops.

• Data-Driven Decision Making: Leveraging data analytics, AI, and machine learning for customer insights.

• Customer Insight Tools: Utilizing CRM, marketing automation, and data visualization tools for customer insights.

• Customer Insight Strategy Development: Creating a customer-centric strategy, setting KPIs, and measuring success.

• Stakeholder Management: Engaging and aligning internal teams, partners, and suppliers on customer insights.

• Innovation and Ideation: Driving innovation, ideation, and experimentation based on customer insights.

• Change Management: Implementing and managing change based on customer insights and feedback.

CareerPath

In the ever-evolving business landscape, the demand for professionals skilled in customer insight strategy is on the rise. With the help of this 3D pie chart, we can observe the distribution of various roles in the customer insight domain. These roles, as part of our Executive Development Programme, aim to equip professionals with the required skills and knowledge to drive customer-centric strategies within their organizations. 1. Customer Insight Analyst: A crucial role in understanding customer behavior, preferences, and trends by analyzing various data sources. With a salary range between £28,000 and £40,000, this role is in high demand as organizations realize the importance of customer insights. 2. Customer Experience Manager: This role focuses on enhancing the overall customer experience, ensuring customer satisfaction and loyalty. The average salary can range from £35,000 to £55,000, depending on experience and industry. 3. CRM & Insight Manager: Combining customer relationship management (CRM) and customer insight skills, this role helps build long-term relationships with customers, ensuring retention and loyalty. The average salary for this role ranges between £40,000 and £65,000. 4. Data Scientist (Customer Insight): Leveraging advanced analytics and machine learning techniques, this role helps organizations make data-driven decisions. With an average salary ranging from £40,000 to £80,000, this role requires in-depth knowledge of data analysis and interpretation. By investing in Executive Development Programmes focused on customer insight strategy, professionals can enhance their skills and contribute significantly to their organizations' growth and success.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER INSIGHT STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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