Executive Development Programme in Customer Insight Strategy
-- ViewingNowThe Executive Development Programme in Customer Insight Strategy is a certificate course designed to empower professionals with the skills to drive customer-centric strategies. In today's experience-driven economy, understanding customer needs and behaviors is vital for business growth and sustainability.
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โข Customer Insight Fundamentals: Understanding the customer, market research, data analysis, and segmentation.
โข Customer Experience (CX) Management: Designing and managing customer journeys, touchpoints, and feedback loops.
โข Data-Driven Decision Making: Leveraging data analytics, AI, and machine learning for customer insights.
โข Customer Insight Tools: Utilizing CRM, marketing automation, and data visualization tools for customer insights.
โข Customer Insight Strategy Development: Creating a customer-centric strategy, setting KPIs, and measuring success.
โข Stakeholder Management: Engaging and aligning internal teams, partners, and suppliers on customer insights.
โข Innovation and Ideation: Driving innovation, ideation, and experimentation based on customer insights.
โข Change Management: Implementing and managing change based on customer insights and feedback.
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