Professional Certificate in Service Management and Customer Experience

Name: Professional Certificate in Service Management and Customer Experience
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The Professional Certificate in Service Management and Customer Experience is a crucial course designed to empower learners with essential skills for career advancement. This certificate course highlights the importance of delivering exceptional customer service, which is a key driver for business success and customer loyalty.

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AboutThisCourse

In today's competitive market, there is a high demand for professionals who can design, implement, and manage service management strategies that prioritize customer experience. This course equips learners with the latest tools, techniques, and best practices for delivering outstanding service and managing customer relationships effectively. By completing this course, learners will gain a comprehensive understanding of service management principles, customer experience design, and service blueprinting. They will develop the skills necessary to measure and improve customer satisfaction, manage customer complaints, and leverage customer feedback to drive business growth. Overall, this course is an excellent investment for anyone looking to advance their career in service management and customer experience.

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CourseDetails

• Fundamentals of Service Management
• Customer Experience Design and Strategy
• Service Delivery and Operations
• Customer Relationship Management (CRM)
• Service Metrics and Analytics
• Continuous Improvement in Service Management
• Service Recovery and Customer Retention
• Legal and Ethical Considerations in Service Management
• Digital Transformation in Customer Experience

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN SERVICE MANAGEMENT AND CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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