Professional Certificate in Service Management and Customer Experience
-- ViewingNowThe Professional Certificate in Service Management and Customer Experience is a crucial course designed to empower learners with essential skills for career advancement. This certificate course highlights the importance of delivering exceptional customer service, which is a key driver for business success and customer loyalty.
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GBP £ 140
GBP £ 202
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โข Fundamentals of Service Management
โข Customer Experience Design and Strategy
โข Service Delivery and Operations
โข Customer Relationship Management (CRM)
โข Service Metrics and Analytics
โข Continuous Improvement in Service Management
โข Service Recovery and Customer Retention
โข Legal and Ethical Considerations in Service Management
โข Digital Transformation in Customer Experience
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