Executive Development Programme in Service Management and Value Creation

Name: Executive Development Programme in Service Management and Value Creation
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The Executive Development Programme in Service Management and Value Creation is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service management and value creation in today's business landscape, where delivering exceptional customer experiences is critical to success.

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AboutThisCourse

With a strong focus on practical applications, this course equips learners with the latest tools, techniques, and frameworks for managing services and creating value for customers. It covers topics such as service strategy, design, transition, delivery, and improvement, providing a holistic understanding of service management. As organizations increasingly prioritize customer experience and service excellence, there is a growing demand for professionals who can lead and manage service management initiatives. This course provides learners with the skills and knowledge needed to meet this demand, making it an excellent investment for those looking to advance their careers in service management and value creation.

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CourseDetails

• Service Strategy: Understanding the role of service strategy in creating value and achieving competitive advantage.
• Service Design: Designing customer-centric services that meet and exceed customer expectations.
• Service Transition: Managing the transition of services from design to operation, ensuring continuity and quality.
• Service Operation: Optimizing service delivery and managing service performance to maximize value creation.
• Service Improvement: Implementing continuous service improvement practices to drive service excellence and customer satisfaction.
• Customer Relationship Management: Building and managing customer relationships to drive loyalty, retention, and growth.
• Service Marketing: Developing and executing effective service marketing strategies that differentiate and position the service offering.
• Service Finance: Understanding the financial aspects of service management, including cost management, pricing, and budgeting.
• Service Technology: Leveraging technology to enable and enhance service delivery, including digital transformation and service automation.
• Service Leadership: Developing the leadership skills required to lead and manage high-performing service teams.

CareerPath

In the UK, the demand for professionals in the service management and value creation sector is booming. Organizations are increasingly focusing on delivering exceptional customer experiences and creating greater value for their clients. In this dynamic environment, several key roles are gaining prominence. First, service management professionals are essential for maintaining and improving service quality, ensuring customer satisfaction, and driving operational efficiency. With a 35% share in the sector, these professionals are highly sought after for their ability to streamline processes and enhance service delivery. Value creation specialists, accounting for 25% of the sector, are instrumental in driving growth and profitability. They identify and exploit new opportunities for value creation, ensuring the organization's long-term success. Customer experience experts, with a 20% share, are dedicated to understanding and enhancing the customer journey. Their primary goal is to create positive and memorable experiences, fostering customer loyalty and advocacy. Service design thinkers, making up 15% of the sector, focus on creating user-centric services and solutions. They employ human-centered design principles to develop offerings that align with customers' needs, preferences, and expectations. Lastly, innovation catalysts, representing 5% of the sector, are responsible for fostering a culture of innovation within their organizations. They drive the development of new ideas, products, and services, ensuring the company remains competitive and relevant in the ever-evolving marketplace. To learn more about these roles and their respective responsibilities, explore our Executive Development Programme in Service Management and Value Creation.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE MANAGEMENT AND VALUE CREATION

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London School of International Business (LSIB)

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05 May 2025

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