Global Certificate in Healthcare Communication for Better Patient Outcomes
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• Cultural Competency in Healthcare Communication: Understanding and respecting patients' cultural backgrounds, beliefs, and values to provide effective and compassionate care.
• Effective Listening and Interpersonal Skills: Developing active listening skills, empathy, and non-verbal communication to build trust and rapport with patients.
• Patient-Centered Communication: Focusing on patients' needs, concerns, and perspectives to ensure clear and accurate information exchange and promote shared decision-making.
• Healthcare Language and Terminology: Utilizing plain language and avoiding medical jargon to promote patient understanding and engagement.
• Informed Consent and Patient Education: Ensuring patients' informed participation in their care through clear and concise communication and education materials.
• Managing Conflict and Difficult Conversations: Developing skills to handle challenging conversations with patients and their families, including breaking bad news and managing expectations.
• Privacy and Confidentiality in Healthcare Communication: Protecting patients' privacy and confidentiality while maintaining open and honest communication.
• Using Technology in Healthcare Communication: Utilizing technology to enhance patient communication, including telehealth, patient portals, and electronic health records.
• Quality Improvement in Healthcare Communication: Evaluating and improving communication practices to promote better patient outcomes and experiences.
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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