Executive Development Programme in Empathy & Conflict Resolution
-- ViewingNowThe Executive Development Programme in Empathy & Conflict Resolution is a certificate course designed to enhance emotional intelligence and conflict resolution skills for professionals. This programme emphasizes the importance of empathy in the workplace and provides practical tools to manage conflicts effectively, leading to improved team collaboration and productivity.
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⢠Understanding Empathy: Definition, Importance, and Benefits
⢠Developing Empathy: Techniques, Exercises, and Best Practices
⢠Empathy in the Workplace: Building Stronger Teams and Relationships
⢠Identifying and Managing Conflict: Recognizing Early Signs and Triggers
⢠Conflict Resolution Strategies: Collaborative, Competing, Compromising, Avoiding, and Accommodating Approaches
⢠Effective Communication: Active Listening, Nonverbal Cues, and Assertiveness Techniques
⢠Negotiation and Mediation: Finding Win-Win Solutions and Building Agreements
⢠Emotional Intelligence and Empathy: Understanding the Link and Leveraging Emotions for Conflict Resolution
⢠Conflict Resolution Case Studies: Analyzing Real-World Scenarios and Best Practices
⢠Building a Culture of Empathy and Conflict Resolution: Policies, Procedures, and Training Programs
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