Executive Development Programme Empathy & Conflict Resolution
-- ViewingNowThe Executive Development Programme in Empathy & Conflict Resolution is a certificate course designed to empower professionals with essential skills for effective communication and dispute resolution. In today's diverse and dynamic work environment, conflicts are inevitable, and the ability to manage and resolve them amicably is a critical leadership skill.
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⢠Understanding Empathy in Leadership: The primary keyword here is "Empathy in Leadership." This unit will focus on introducing empathy as a vital leadership skill, its benefits, and how it can help executives better understand their team's perspectives.
⢠Developing Empathetic Communication: In this unit, executives will learn about empathetic communication techniques, active listening, and non-verbal cues. This unit emphasizes secondary keywords like "empathetic communication" and "active listening."
⢠Conflict Identification & Analysis: This unit will focus on identifying conflicts within teams, analyzing their causes, and categorizing them based on severity and nature. The primary keyword is "Conflict Identification & Analysis."
⢠Conflict Resolution Strategies: Here, executives will learn about various conflict resolution strategies, such as mediation, negotiation, and collaborative problem-solving. Secondary keywords include "conflict resolution strategies" and "mediation."
⢠Building & Leading Diverse Teams: This unit emphasizes the importance of diversity and inclusion in teams, how empathy plays a role in managing diverse teams, and overcoming potential conflicts due to differences in opinions and backgrounds.
⢠Navigating Emotional Intelligence: Executives will learn about emotional intelligence, its components, and how to apply emotional intelligence in conflict resolution and empathetic leadership.
⢠Conflict Resolution Case Studies: Analyzing real-world case studies helps executives understand the practical application of empathy and conflict resolution techniques.
⢠Conflict Prevention & Workplace Culture: This unit focuses on creating a positive workplace culture that discourages conflicts and fosters empathy, trust, and collaboration.
⢠Role of Empathy in Crisis Management: In this unit, executives will learn how empathy can help manage crises and navigate challenging situations involving team members or the organization as a whole.
⢠Assessing & Improving Empathetic Leadership: The final unit covers assessing an executive's empathetic leadership skills and implementing improvement strategies based on the assessment.
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