Professional Certificate in Social Listening & Emotional Intelligence
-- ViewingNowThe Professional Certificate in Social Listening & Emotional Intelligence is a crucial course designed to equip learners with indispensable skills in the modern workplace. This program focuses on teaching individuals how to analyze and interpret social media data, understand customer emotions, and make informed business decisions based on these insights.
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⢠Unit 1: Introduction to Social Listening & Emotional Intelligence
⢠Unit 2: Social Listening: Foundations & Importance
⢠Unit 3: Setting Up a Social Listening Strategy
⢠Unit 4: Tools & Technologies in Social Listening
⢠Unit 5: Data Analysis in Social Listening
⢠Unit 6: Emotional Intelligence: Definitions & Key Components
⢠Unit 7: Emotional Intelligence in Customer Interactions
⢠Unit 8: Emotional Intelligence in Team Management
⢠Unit 9: Integrating Social Listening & Emotional Intelligence
⢠Unit 10: Case Studies on Social Listening & Emotional Intelligence
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