Executive Development Programme in Leading Service Transformation
-- ViewingNowThe Executive Development Programme in Leading Service Transformation is a certificate course designed to empower professionals with the skills needed to drive service excellence and innovation in today's rapidly changing business landscape. This programme emphasizes the importance of service transformation in creating customer value, driving growth, and achieving sustainable competitive advantage.
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⢠Leading Service Transformation
⢠Understanding Service Excellence
⢠Designing Customer-Centric Services
⢠Lean Service Management
⢠Digital Transformation in Services
⢠Driving Service Innovation
⢠Building a Service Culture
⢠Service Metrics and Performance Improvement
⢠Change Management in Service Transformation
⢠Strategic Leadership in Service Organizations
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