Global Certificate in Business Service Management
-- ViewingNowThe Global Certificate in Business Service Management is a comprehensive course that equips learners with essential skills for career advancement in the business service industry. This course emphasizes the importance of service management in today's business landscape, where customer experience is paramount.
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⢠Business Service Management Fundamentals
⢠Service Strategy and Design
⢠Service Transition and Deployment
⢠Service Operation and Support
⢠Continual Service Improvement
⢠IT Service Management Best Practices
⢠Business Relationship Management
⢠Service Level Management
⢠Capacity Management
⢠Incident and Problem Management
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