Global Certificate in Customer Support & Cloud Technology
-- ViewingNowThe Global Certificate in Customer Support & Cloud Technology is a comprehensive course designed to meet the growing industry demand for skilled customer support professionals. This certificate program emphasizes the importance of cloud technology in modern customer support roles, equipping learners with essential skills for career advancement.
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โข Cloud Fundamentals: Understanding cloud computing, its benefits, and service models
โข Customer Support Basics: Introduction to customer support, communication skills, and problem-solving
โข Cloud Security: Fundamentals of cloud security, common threats, and best practices
โข Customer Service Management: Customer support management strategies, KPIs, and tools
โข Cloud Migration: Planning and executing cloud migrations, considerations, and potential issues
โข Troubleshooting Cloud-based Systems: Identifying, analyzing, and resolving common cloud-related issues
โข Multi-channel Support: Managing customer support across various channels, including email, phone, and social media
โข Customer Experience (CX) Design: Designing customer experiences to improve satisfaction, loyalty, and advocacy
โข Data-driven Support: Leveraging data analytics to improve customer support and drive business results
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