Global Certificate in Customer Support & Cloud Technology
-- viewing nowThe Global Certificate in Customer Support & Cloud Technology is a comprehensive course designed to meet the growing industry demand for skilled customer support professionals. This certificate program emphasizes the importance of cloud technology in modern customer support roles, equipping learners with essential skills for career advancement.
6,653+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Cloud Fundamentals: Understanding cloud computing, its benefits, and service models
• Customer Support Basics: Introduction to customer support, communication skills, and problem-solving
• Cloud Security: Fundamentals of cloud security, common threats, and best practices
• Customer Service Management: Customer support management strategies, KPIs, and tools
• Cloud Migration: Planning and executing cloud migrations, considerations, and potential issues
• Troubleshooting Cloud-based Systems: Identifying, analyzing, and resolving common cloud-related issues
• Multi-channel Support: Managing customer support across various channels, including email, phone, and social media
• Customer Experience (CX) Design: Designing customer experiences to improve satisfaction, loyalty, and advocacy
• Data-driven Support: Leveraging data analytics to improve customer support and drive business results
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate