Executive Development Programme Building a Customer-Centric Supply Chain
-- ViewingNowThe Executive Development Programme in Building a Customer-Centric Supply Chain is a certificate course designed to emphasize the importance of customer-centricity in supply chain management. This program is crucial in today's business landscape, where customer expectations are higher than ever, and companies must adapt to meet these demands.
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โข Customer-Centric Supply Chain Strategy: Understanding the importance of a customer-centric approach in supply chain management, and how to align supply chain operations with customer needs and expectations. โข Supply Chain Design and Customer Value: Designing a supply chain that delivers value to customers, including segmentation, network design, and configuration. โข Demand Management and Forecasting: Utilizing demand management and forecasting techniques to ensure customer requirements are met, while minimizing costs and reducing waste. โข Inventory Management and Customer Service: Balancing inventory levels with customer service requirements, including safety stock, replenishment strategies, and inventory visibility. โข Procurement and Supplier Relationship Management: Building strategic relationships with suppliers to ensure a reliable, cost-effective, and high-quality supply of goods and services. โข Logistics and Distribution Management: Optimizing logistics and distribution operations to ensure efficient and effective delivery of products to customers, including transportation, warehousing, and order fulfillment. โข Sales and Operations Planning (S&OP): Integrating sales, marketing, and operations to ensure alignment of supply chain operations with customer demand, including demand planning, supply planning, and S&OP processes. โข Technology and Innovation in Customer-Centric Supply Chains: Leveraging technology and innovation to enhance customer-centricity in the supply chain, including digitalization, automation, and data analytics. โข Change Management and Continuous Improvement: Implementing change management and continuous improvement strategies to ensure long-term success in building and maintaining a customer-centric supply chain.
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