Masterclass Certificate in Conflict: Emotional Intelligence
-- ViewingNowThe Masterclass Certificate in Conflict: Emotional Intelligence course is a vital program designed to equip learners with essential skills for career advancement. This course focuses on enhancing emotional intelligence, a critical factor in resolving conflicts effectively and fostering positive relationships in the workplace.
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โข Understanding Conflict: An Introduction
โข Emotional Intelligence Basics
โข Identifying and Managing Emotions in Conflict
โข Effective Communication in Conflict Resolution
โข Empathy and Perspective-Taking in Conflict Management
โข Conflict Resolution Strategies and Techniques
โข Building Resilient Relationships: Preventing Future Conflicts
โข Conflict in the Workplace: Best Practices and Case Studies
โข Ethical Considerations in Conflict Resolution
โข Final Project: Conflict Analysis and Resolution Plan
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