Global Certificate in Customer-Centric Banking with AI
-- ViewingNowThe Global Certificate in Customer-Centric Banking with AI is a comprehensive course designed to meet the growing industry demand for professionals with AI-integrated customer-centric skills. This course highlights the importance of AI in transforming banking services and emphasizes the critical role of customer-centric strategies in driving business growth.
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โข Customer Experience (CX) Fundamentals in Banking: Understanding the importance of CX in banking, customer journey mapping, and using data to drive CX improvements.
โข AI in Banking: Overview of AI technologies and their applications in banking, including chatbots, fraud detection, and personalized marketing.
โข Data Analytics for Customer-Centric Banking: Using data analytics to understand customer needs, preferences, and behaviors, and to improve CX and product recommendations.
โข Ethics in AI and Data Analytics: Ensuring the ethical use of AI and data analytics in banking, including privacy, security, and transparency.
โข Design Thinking for Customer-Centric Banking: Applying design thinking principles to create customer-centric products, services, and experiences.
โข Digital Transformation in Banking: Understanding the impact of digital transformation on banking, including the use of mobile apps, online banking, and digital payments.
โข Regulatory Compliance in Customer-Centric Banking: Ensuring compliance with relevant regulations when implementing customer-centric strategies and AI technologies.
โข Change Management and Leadership in Customer-Centric Banking: Leading and managing change within the organization to support customer-centric transformation.
โข Measuring Success in Customer-Centric Banking: Defining and measuring key performance indicators (KPIs) for customer-centric banking and AI initiatives.
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