Certificate in Service Management and Process Automation
-- ViewingNowThe Certificate in Service Management and Process Automation is a comprehensive course designed to meet the growing industry demand for experts who can streamline service management and automate processes. This course emphasizes the importance of service innovation, IT asset management, and process automation in today's digital world.
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โข Introduction to Service Management
โข Service Design and Implementation
โข Service Delivery and Support
โข Service Improvement and Innovation
โข ITIL Foundation and Best Practices
โข Process Automation Fundamentals
โข Tools and Technologies for Process Automation
โข Change Management and Process Automation
โข Service Management Metrics and KPIs
โข Continual Service Improvement with Process Automation
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