Masterclass Certificate in Service Management and Problem Solving
-- ViewingNowThe Masterclass Certificate in Service Management and Problem Solving is a comprehensive course that equips learners with essential skills for career advancement in today's service-oriented industries. This course emphasizes the importance of service management and problem-solving skills, which are highly sought after by employers worldwide.
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GBP £ 140
GBP £ 202
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โข Service Strategy – Understanding the importance of service strategy as a foundation for successful service management, including service design, transition, delivery, and improvement. โข Customer Experience Management – Learning how to manage and improve customer experiences through effective communication, feedback mechanisms, and service delivery. โข Service Delivery and Operations – Examining service delivery and operations processes, including incident management, problem management, and change management. โข Service Level Management – Understanding service level management principles, including service level agreements, service quality metrics, and continuous service improvement. โข ITIL Framework – Exploring the ITIL (Information Technology Infrastructure Library) framework, including best practices for service management and problem solving. โข Root Cause Analysis – Learning how to identify and address the root causes of service issues and incidents. โข Continual Service Improvement – Examining the process of continually improving service quality and effectiveness. โข Service Desk Management – Understanding the role of the service desk in incident management and customer support. โข Service Portfolio Management – Exploring the principles of service portfolio management, including the management of service pipelines, service catalogs, and service retirement. โข Service Reporting – Learning how to effectively report on service quality, performance, and improvement initiatives.
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