Executive Development Programme in SLA & Business Strategy
-- viewing nowThe Executive Development Programme in SLA & Business Strategy is a comprehensive certificate course designed to meet the growing industry demand for professionals with expertise in Service Line Agreement (SLA) and business strategy. This program emphasizes the importance of SLAs in managing service delivery, improving customer relationships, and driving business growth.
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Course Details
• Service Level Agreements (SLAs): Understanding and Negotiation
• Business Strategy: Formulation and Implementation
• SLA Metrics and Measurement
• Strategic Sourcing and Supplier Management
• Risk Management in SLAs
• Continuous Improvement and SLA Optimization
• Aligning SLAs with Business Objectives
• Legal and Compliance Considerations in SLAs
• Effective Communication and Relationship Management in SLAs
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