Executive Development Programme in Facebook for Customer Service
-- viewing nowThe Executive Development Programme in Facebook for Customer Service is a certificate course that holds significant importance in today's digital age. With the increasing demand for online customer service, businesses are looking for professionals who can effectively manage customer interactions on social media platforms like Facebook.
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Course Details
• Facebook Business Manager: Setting Up and Optimization
• Facebook Pages for Customer Service: Creation and Customization
• Facebook Messenger for Customer Support: Best Practices
• Utilizing Facebook Groups for Customer Engagement
• Facebook Insights: Measuring and Analyzing Performance
• Facebook Ads Manager: Creating and Managing Ad Campaigns
• Building a Content Strategy for Facebook Customer Service
• Crisis Management and Escalation Protocols on Facebook
• Leveraging Facebook Messenger Bots for Customer Support
• Integrating WhatsApp Business API with Facebook for Customer Service
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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