Certificate in Hospitality Employee Experience
-- ViewingNowThe Certificate in Hospitality Employee Experience is a comprehensive course designed to empower hospitality professionals with the skills to deliver exceptional employee experiences. This course highlights the importance of fostering a positive work environment, which in turn leads to increased job satisfaction, employee retention, and improved guest services.
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GBP £ 140
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โข Hospitality Foundations: Understanding the hospitality industry, its importance, and key players.
โข Customer Service: Techniques for delivering exceptional customer service, handling customer complaints, and exceeding customer expectations.
โข Communication Skills: Effective communication with guests, colleagues, and supervisors.
โข Conflict Resolution: Strategies for resolving conflicts, dealing with difficult guests, and promoting a positive work environment.
โข Cultural Awareness: Recognizing cultural differences, demonstrating cultural sensitivity, and providing culturally-sensitive service.
โข Hospitality Operations: Overview of hospitality operations, including front office, housekeeping, food and beverage, and maintenance.
โข Hospitality Sales and Marketing: Basics of hospitality sales and marketing, including market segmentation, customer targeting, and promotional strategies.
โข Revenue Management: Introduction to revenue management, including pricing strategies, demand forecasting, and yield management.
โข Sustainability in Hospitality: Understanding the importance of sustainability in the hospitality industry, implementing sustainable practices, and promoting eco-friendly initiatives.
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