Executive Development Programme in Consumer Protection Strategy
-- ViewingNowThe Executive Development Programme in Consumer Protection Strategy certificate course is a comprehensive program designed to empower professionals with the necessary skills to navigate the complex world of consumer protection. This course emphasizes the importance of consumer protection in today's business landscape, where consumer trust is vital for long-term success.
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โข Consumer Protection Laws: Understanding key consumer protection legislation and regulations, including the Consumer Protection Act, 1987 and the General Product Safety Regulations 2005.
โข Consumer Behavior: Examining consumer behavior and decision-making processes, with a focus on how consumers evaluate and make purchasing decisions.
โข Consumer Protection Strategies: Developing effective consumer protection strategies, including risk assessment, incident management, and recall procedures.
โข Consumer Rights and Redress: Exploring consumer rights and redress mechanisms, including alternative dispute resolution and ombudsman schemes.
โข Digital Consumer Protection: Examining the unique challenges and opportunities presented by digital technologies and e-commerce, including data privacy and online fraud.
โข Consumer Engagement: Strategies for engaging with consumers and building trust, including transparency, communication, and education.
โข Consumer Advocacy: Understanding the role of consumer advocacy groups and their impact on consumer protection policy and practice.
โข Regulatory Compliance: Ensuring compliance with consumer protection regulations, including record-keeping, reporting, and audit requirements.
โข Stakeholder Management: Managing relationships with key stakeholders, including regulators, consumer groups, and the media, to build a positive reputation and minimize reputational risk.
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